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Returns and Refunds
It’s easy to return an item to us. Unless faulty or not as described, returned items must:
- Be returned to us within 7 days of receipt
- We will not accept the return after this time has elapsed
- Be unworn, unaltered and unwashed and in resalable condition
- Not be embroidered, bespoke or customised
- If you want to order a replacement garment in the meantime, just go ahead and place another order in the usual way
What can I return ?
You can return any faulty, substituted or not as described item. You can return any item that you are not happy with within 7 days of receipt.
- If the item has been worn or washed
- If the item has been personalized to your instruction with embroidery or printing
- If the item is bespoke to your design
- We cannot accept returns of garments that have been personalized to your instruction with embroidery printing or made to your design
Please return goods with a completed returns form
When and how will I get a refund?
You’ll usually get your refund within 30 working days of our receipt of your package. We will either credit the card that you used to make payment for your item, or we’ll credit your Eterna account
What is the returns address?
The address to return is:
Eterna Garment Industries FZE
Plot no : H2 008, SAIF ZONE, SHARJAH, UAE
Do you cover the postage fee for returned items?
If the returned items are faulty, substituted or not as described, we will cover the postage costs. If the items are just unwanted, we’ll refund the cost of the items, but not the postage costs. Please email us your request and we can also arrange for UPS to collect your package for a fee of 60 AED + VAT (In UAE).
I don’t have the Returns Form, what do I do?
Email us your request to firstname.lastname@example.org quoting your Account number and order reference, we’ll send you a copy of your returns form.